FAQ's

What currency are the prices on the site listed in?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 7-9 business days
for your order to ship after the date of purchase (excluding weekends).
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please contact us.

During holidays, there may be a delay with shipping. Please add a 1-3 window
(excluding weekends) in addition to the 7-9 business days (excluding weekends)
shipping policy stated above.

We are not responsible for lost or stolen shipments. Please contact your local
post office/carrier for any questions concerning lost or stolen packages.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-9 business days.

Can I cancel my order?

You are able to cancel your order without penalty! However, you must cancel your order before it ships.

I have entered an incorrect address, what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to
your order confirmation email and confirm. Once you double-check that the
address given is incorrect, kindly notify us via email. If the given address is
incorrect, we can change the address to the correct one within 24 hours. No exchange will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! Please complete the form on the Contact Us link (send us an email) and we will be happy to assist you in any way we can. We receive a large number of emails. If you wish to get a prompt response, please attach your order number, and address the problem clearly.